Qonversion experienced a minor incident on May 21, 2025 affecting Realtime Dashboards, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 08:21 AM UTC
We have encountered temporary delays with the dashboards and are currently investigating the issue.
- identified May 21, 2025, 08:25 AM UTC
We have identified the root cause of the dashboard delays. There was a network connectivity issue preventing our event processing system from receiving new data, resulting in dashboard updates being delayed for approximately 5 hours. Root Cause: The issue stemmed from a recent network configuration change that inadvertently blocked necessary communication paths between our systems. Current Actions: - The network configuration has been corrected - Data flow has been restored - We are implementing permanent fixes to prevent similar issues We expect the dashboards to begin updating shortly as event processing resumes. We will continue to monitor the situation and provide further updates.
- monitoring May 21, 2025, 10:12 AM UTC
Following the resolution of the network configuration issue, all delayed events have now been successfully synchronized. Dashboards are displaying up-to-date information and real-time data flow has been fully restored. Our team continues to monitor the systems to ensure stability. Thank you for your patience during this disruption.
- resolved May 21, 2025, 10:40 AM UTC
This incident has been resolved.