Automatic PR reviews not triggered for some single-tenant customers

Update timeline

1. investigating Oct 14, 2026, 08:40 AM UTC

   Status: Investigating Starting around 4:40 AM ET (08:40 UTC), some single-tenant Qodo deployments stopped processing incoming pull request events. Automatic reviews and other PR-triggered actions aren't running for pull requests opened or updated since then. Affected components Single-tenant Instances (Partial outage)

2. resolved Oct 14, 2026, 11:50 AM UTC

   Status: Resolved On October 14, between about 4:40 and 7:50 AM ET (08:40–11:50 UTC), some single-tenant Qodo deployments didn't process incoming pull request events. Automatic reviews and other PR-triggered actions didn't run for pull requests opened or updated during that window. Cause and resolution: A deployment change left our event-processing service without its queue settings. We corrected the settings, but the affected services didn't restart automatically to pick them up, so we restarted them manually. Service has been fully operational since 7:50 AM ET. Events received during this window weren't queued and won't be replayed. If a review didn't run during this window, you can trigger it again by commenting /agentic_review on the PR or pushing a new commit. Next steps: We're updating the service so it restarts automatically when its settings change. We apologize for the disruption to your workflow. If you have any questions, reach out to us at [email protected]: mailto:[email protected]. Affected components Single-tenant Instances (Operational)