Qlik Cloud Outage History

Started Jun 25, 2025, 01:00 PM UTC· resolved Jun 25, 2025, 01:00 PM UTC

1. resolved Jun 25, 2025, 01:08 PM UTC

   We experienced a service impact with Talend Cloud – AWS - Europe (Frankfurt) which was resolved it at 12:50 UTC. All services are working as expected again. We apologize for the inconvenience and appreciate your patience.

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Started May 22, 2025, 07:34 PM UTC· resolved May 22, 2025, 08:05 PM UTC

1. resolved May 22, 2025, 08:45 PM UTC

   We experienced a service impact with Qlik Cloud Government for 31 minutes and resolved it at 20:05 UTC. All services are working as expected again. We apologize for the inconvenience and appreciate your patience.

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Started May 20, 2025, 09:16 PM UTC· resolved May 20, 2025, 10:40 PM UTC

1. investigating May 20, 2025, 09:16 PM UTC

   We're investigating an issue affecting multiple areas of the platform, including: Login and API requests with Talend Cloud - AWS - US East (N. Virginia). We'll provide new information as it becomes available while the issue is being addressed. We apologize for any inconvenience and appreciate your patience.

2. investigating May 20, 2025, 10:04 PM UTC

   Our team is continuing to diligently work on resolving the issue. We will keep you posted on any further updates.

3. identified May 20, 2025, 10:19 PM UTC

   The issue has been identified, and our team is actively working on mitigation and implementing a fix.

4. monitoring May 20, 2025, 10:23 PM UTC

   The issue has been fixed and the team is monitoring the results.

5. resolved May 20, 2025, 10:40 PM UTC

   This issue has been resolved. We apologize for the inconvenience and appreciate your patience.

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Started May 05, 2025, 04:40 PM UTC· resolved May 05, 2025, 06:44 PM UTC

1. investigating May 05, 2025, 04:40 PM UTC

   We're investigating user login impact with Qlik Cloud and are diligently working to resolve the issue as soon as possible. We'll provide new information as it becomes available while the issue is being addressed. We apologize for any inconvenience and appreciate your patience.

2. investigating May 05, 2025, 05:14 PM UTC

   We are continuing to investigate an issue affecting user logins to Qlik Cloud. Our engineering teams are actively exploring potential fixes and working to restore normal functionality. We will share updates as more information becomes available. We appreciate your patience and apologize for the inconvenience.

3. monitoring May 05, 2025, 05:39 PM UTC

   We have applied a fix, and the user login are being restored as we currently observe signs of improvement. We'll continue monitoring the results to ensure that Qlik Cloud is fully operational and functioning correctly.

4. resolved May 05, 2025, 06:44 PM UTC

   This incident has been resolved. We apologize for the inconvenience and appreciate your patience.

5. postmortem May 12, 2025, 04:06 PM UTC

   **Root Cause Analysis:** On May 5, 2025, starting at approximately 15:33 UTC, customers, primarily in Qlik Cloud - US, may have experienced login failures, difficulty opening apps, browsing in the Hub, or issues with reload and automation functionality. This incident was triggered by a license validation check, which caused an unexpected increase in traffic. Upon reverting the change in the Qlik Cloud - US region, Qlik encountered a traffic-related untested race condition that significantly extended the duration of the impact and inhibited restoration of service. Other regions were briefly affected, but did not encounter this condition, resulting in rapid service restoration outside the U.S. This was not a malicious event, and no customer data was compromised. **Resolution and Remediations:** The resolution involved restoring the previous version of the service, recycling impacted nodes, and scaling up capacity to stabilize operations. To further enhance platform resiliency, Qlik is expanding validation coverage and optimizing the handling of cross-cluster license checks. Deployment testing is also being refined to increase visibility into potential edge-case behaviors. We appreciate your patience and trust as we continue improving the resilience and reliability of our platform.

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Started Apr 23, 2025, 07:01 AM UTC· resolved Apr 23, 2025, 03:19 PM UTC

1. identified Apr 23, 2025, 07:01 AM UTC

   For Qlik Cloud tenants hosted in the US East (North Virginia) region, a planned Qlik Application Automation maintenance window is taking longer than expected. Most automations are back up and running but some customers may experience issues with continued delays in scheduled automations. We are working on recovering all schedules, but meanwhile you can manually run an automation in the UI.

2. identified Apr 23, 2025, 07:51 AM UTC

   We have applied a fix, and the automation services are being restored as we currently observe signs of improvement. We'll continue monitoring the results to ensure that Qlik Cloud is fully operational and functioning correctly.

3. monitoring Apr 23, 2025, 08:40 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 23, 2025, 03:19 PM UTC

   All automations have now recovered and should be back up and running. Please note that automations that have run during the April 22nd 16:49 UTC to 4:14 UTC window will have run as expected but the runs might no longer be shown in the run history.

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Started Mar 06, 2025, 10:30 PM UTC· resolved Mar 06, 2025, 11:06 PM UTC

1. resolved Mar 07, 2025, 12:00 AM UTC

   We've experienced an issue with QlikID which may have impacted logins to Qlik Cloud or Qlik Customer Portal which lasted for 36m. Customers with their own IDP were not affected logging into Qlik Cloud. The issue has been identified, the fix has been applied, and the services have been restored. QlikID is now fully operational and logins are functioning correctly in Qlik Cloud and across all services. We apologize for the inconvenience and appreciate your patience.

2. postmortem Mar 20, 2025, 09:58 PM UTC

   **Root Cause Analysis:** On March 6, 2025, starting around 22:33pm UTC and lasting for 36 minutes, customers may have experienced login issues due to the unavailability of the QlikID service, impacting logins for Qlik Cloud, Talend Cloud, Customer Portal, My Qlik, and other platforms requiring a QlikID. Existing user sessions and logins using other providers were not affected. Qlik promptly mitigated the incident, by rolling back a deployment error restoring full login capabilities. This was not a malicious attack and no customer data was compromised. **Root Cause Summary and Remediation:** This incident was triggered by an undetected error in part of the deployment of the QlikID service. As part of a planned deployment, a code change was introduced that led to a failure in properly rendering QlikID’s login page. Once deployed, Qlik was able to identify the issue and revert to a stable state, where QlikID’s login page was rendering properly again. We appreciate your patience and trust as we continuously enhance the performance and stability of our platform. To prevent similar occurrences, Qlik is enhancing validations before each deployment and further optimizing detection and mitigations processes.

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Started Feb 25, 2025, 09:45 AM UTC· resolved Feb 25, 2025, 11:30 AM UTC

1. investigating Feb 25, 2025, 09:45 AM UTC

   We’re currently experiencing a performance degradation issue at Qlik Cloud - Europe (Ireland) region. Customers may experience slowdown and intermittent failures when connecting to Qlik Cloud applications.

2. identified Feb 25, 2025, 10:05 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 25, 2025, 10:05 AM UTC

   Qlik Cloud Service have all recovered, we will continue to monitor to confirm it is restored fully and we will update the status accordingly.

4. resolved Feb 25, 2025, 11:30 AM UTC

   This issue has been resolved. Your patience and support has been greatly appreciated!

5. postmortem Mar 03, 2025, 06:01 PM UTC

   **Root Cause Analysis** On February 25, 2024, from 09:16 to 09:58 UTC, our platform experienced an incident due to a traffic surge, which led to critical services reaching their scaling limits. This resulted in performance degradation for users in Qlik Cloud - Europe \(Ireland\) attempting to browse the hub to open their apps. Qlik promptly initiated mitigation efforts to scale up impacted areas, restoring system stability. **Root Cause Summary and Remediation** The incident was triggered by a sudden increase in traffic that exceeded expected operational thresholds, requiring additional scaling. While automated scaling mechanisms were in place, certain bottlenecks prevented immediate expansion, necessitating manual intervention. Once scaling was applied, stability was restored, and further optimization was performed to enhance long-term resilience. We appreciate your patience and trust as we continuously enhance the performance and stability of our platform. To prevent similar occurrences, we have strengthened our monitoring and alerting capabilities for earlier detection, rescaled and optimized key bottleneck areas, and refined our scaling strategies to improve system resilience under high load conditions.

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Started Feb 14, 2025, 12:10 AM UTC· resolved Feb 14, 2025, 04:03 AM UTC

1. investigating Feb 14, 2025, 12:10 AM UTC

   AWS is reporting an outage affecting Qlik Sense Services running in Stockholm, which may impact some functionality, including anonymous access. Our team is actively working with our partner to resolve the issue as quickly as possible. We will keep you updated on any further developments.

2. monitoring Feb 14, 2025, 12:45 AM UTC

   Qlik Cloud Service have all recovered, we will continue to monitor to confirm it is restored fully and we will update the status accordingly.

3. resolved Feb 14, 2025, 05:46 AM UTC

   This incident has been resolved.

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