qlane experienced a major incident on September 18, 2026 affecting EU region (Sign-in (eu.qlane.ai)) and US region (Sign-in (us.qlane.ai)), lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 10:57 PM UTC
Sign-in and sign-up are currently failing due to an outage at our third-party identity provider. The app itself is operating normally, and users who are already signed in are not affected — existing sessions continue to work. We are monitoring and will update when the provider restores service.
- resolved Sep 18, 2026, 11:00 PM UTC
Resolved. Our identity provider restored service and sign-in and sign-up are working normally again in both regions, confirmed by direct checks. The disruption lasted about 18 minutes. Users who were already signed in were not affected at any point, and no data was affected. If you were unable to sign in during the disruption, please try again.