Python Package Index experienced a critical incident on June 21, 2023 affecting files.pythonhosted.org - Files, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2023, 09:38 PM UTC
We are currently investigating an issue with our object storage provider.
- identified Jun 21, 2023, 10:46 PM UTC
We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.
- identified Jun 21, 2023, 10:52 PM UTC
We're in communication with the object storage provider and are waiting for them to rollout a fix.
- identified Jun 21, 2023, 10:57 PM UTC
We are also implementing our own change to guard against excessive latencies from the provider.
- monitoring Jun 21, 2023, 11:45 PM UTC
Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.
- resolved Jun 22, 2023, 01:59 AM UTC
This incident has been resolved.