Pypestream incident

AWS Global Outage

Notice Resolved View vendor source →

Pypestream experienced a notice incident on October 21, 2025 affecting AgentPro and Contact Center and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 02:55 AM UTC
Resolved
Oct 21, 2025, 07:35 AM UTC
Duration
4h 40m
Detected by Pingoru
Oct 21, 2025, 02:55 AM UTC

Affected components

AgentProContact CenterSolutionsManager & AdminPypesAnalyticsPlatformReporting API

Update timeline

  1. investigating Oct 21, 2025, 02:55 AM UTC

    We are continuing to see issues with services that use AWS in our platform and our solutions experiencing instability and facing partial outage.

  2. investigating Oct 21, 2025, 07:30 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 21, 2025, 07:32 AM UTC

    All the solutions are operating normally.

  4. resolved Oct 21, 2025, 07:35 AM UTC

    This incident has been resolved.