Purple experienced a major incident on July 20, 2022 affecting RADIUS (WiFi Authorization & Authentication) and Location Services, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2022, 04:28 PM UTC
We are currently investigating this issue.
- investigating Jul 19, 2022, 05:07 PM UTC
Google Cloud are reporting an incident in europe-west2 that is currently impacting the primary RADIUS instance in the EU (but not the secondary instance, so no WiFi users should be affected); and inbound location data endpoints. GCP status page for the issue is here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2
- investigating Jul 20, 2022, 06:57 AM UTC
The incident at GCP has been resolved and both location and RADIUS services are now fully restored. We're continuing to monitor services and assess the impact.
- resolved Jul 20, 2022, 06:58 AM UTC
This incident has been resolved. An Incident Report will follow.