Purple experienced a minor incident on November 8, 2023 affecting WiFi Access (End User Captive Portal), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
WiFi Access (End User Captive Portal)
Update timeline
- resolved Nov 08, 2023, 12:39 AM UTC
We've identified an issue that is intermittently affecting the availability of some splash pages. This is as result of some server instances behind our load balancer that were not scaling properly and as required. This resulted in some requests being served with a 502 gateway error, depending on which instance the request was routed to. The incident was resolved at 00:30 UTC on 8th November 2023. Please accept our apologies for any inconvenience caused.