PureSpectrum experienced a major incident on September 13, 2026 affecting Buyer API and Supplier API and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 08:47 AM UTC
Marketplace API and Fusion API is experiencing high response times affecting all users. The issue is impacting buyer api, supplier api, transaction api and fusion api. Users may see pages fail to load, time out, or continue spinning without completing. We will provide further updates within an hour, or sooner if we have significant progress to share.
- investigating Sep 13, 2026, 08:51 AM UTC
We have identified the root cause of this incident and taking corrective steps to address it. We continue to monitor the situation to ensure stability.
- resolved Sep 13, 2026, 10:52 AM UTC
The issue is now resolved and services have been restored to normal operation for all the affected customers.