Pulumi had 14 outages in the last 2 years totaling 36h 45m of downtime — averaging 0.6 incidents per month.
There were 14 Pulumi outages since October 20, 2025 totaling 36h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a high rate of upstream errors for Neo inference calls.
We have switched model versions and are continuing to monitor
Switching models has stabilized Neo inference calls
This incident has been resolved.
GitHub has reported an active, critical incident. Related functionality in the Pulumi Console is temporarily unavailable.
https://www.githubstatus.com/incidents/zkxwbgr0cnmx
This incident has been resolved.
We are investigating an issue where some Team Access Tokens are unable to authenticate to the Pulumi Cloud API, which may result in failed deployments or API errors. We have identified the cause and a fix is being deployed. We will provide an update once the fix is live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue affecting login access to Pulumi Cloud and are investigating.
We have taken mitigation steps and are seeing signs of recovery. We are continuing to monitor the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of degraded performance on Pulumi APIs and are actively investigating the issue.
We are continuing to investigate this issue.
We have identified a likely cause and are working on steps to address the issue.
A fix has been rolled out and we are monitoring results
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue affecting customers who sign in to Pulumi Cloud with a Bitbucket identity or use Bitbucket-connected accounts. Beginning at approximately 06:00 UTC on June 11, requests to refresh Bitbucket authentication tokens began failing. Affected users may experience failed sign-ins with Bitbucket, as well as intermittent errors in the Pulumi Console and API after their current Bitbucket session token expires (these tokens expire every two hours). Integrations that rely on Bitbucket credentials may also be affected. Our investigation indicates the failures originate from Bitbucket's OAuth token service rather than Pulumi infrastructure, and we have engaged Atlassian support. Customers using GitHub, GitLab, email, or SSO identities are unaffected. Workaround: Customers whose Pulumi account has an additional sign-in method (GitHub, GitLab, email/password, or SSO) can continue to sign in using that method. We will post updates as the investigation progresses.
Atlassian has acknowledged an incident affecting Bitbucket OAuth login, which is the cause of the Bitbucket sign-in and authentication failures affecting Pulumi Cloud. Their incident is being tracked at: https://bitbucket.status.atlassian.com/incidents/h51sr145gsmx The issue is external to Pulumi, and no action is required from Pulumi customers. Until Atlassian resolves their incident, customers signing in with a Bitbucket identity may continue to experience failed sign-ins and intermittent Console and API errors after their current session token expires. Customers using GitHub, GitLab, email, or SSO identities remain unaffected. Workaround: Customers whose Pulumi account has an additional sign-in method (GitHub, GitLab, email/password, or SSO) can continue to sign in using that method.
Atlassian has deployed a fix for their incident affecting Bitbucket OAuth login, and we have confirmed that Bitbucket authentication requests from Pulumi Cloud are succeeding again. Error rates have returned to normal levels and sign-in with Bitbucket is working.
The incident has now been resolved and the service is operating normally for all customers.
Investigating elevated API error rates and response times, particularly with ESC endpoints
A fix has been deployed and error rates and response times have recovered. We are continuing to monitor.
The incident has been resolved.
Users authenticating with Bitbucket are currently unable to sign in to Pulumi Cloud or use the Pulumi Cloud API. This affects all operations that rely on Bitbucket authentication, including CLI usage and API calls. Other authentication methods are not affected. We have identified the cause of the issue and are actively working on a fix. We will provide an update once the fix has been deployed.
We have started deploying a fix for this issue. We will provide an update once the deployment is complete.
The fix has been deployed and we are seeing recovery. We are continuing to monitor to confirm the issue is fully resolved.
This incident has been resolved.
We are aware of reduced response times across Pulumi Cloud APIs. We have identified the cause and are working on a fix
This incident has been resolved.
We are aware of issues with machine tokens having issues opening environments as part of running previews. We are currently investigating
We are continuing to investigate this issue.
We are working on a rollback that should resolve this incident. As this rollback is deploying, you may see error rates decrease for a time until the deploy is complete.
Rollback has deployed. We are continuing to monitor
This incident has been resolved.
We have received reports of errors when creating new Pulumi Neo tasks. We are investigating the issue.
We've identified and rolled back the change that caused the issue. The incident is now resolved.
Cloudflare is having an outage which is impacting certain regions ability to resolve artifacts via get.pulumi.com
Cloudflare has restored the impacted services.
These are affected by the global AWS outage
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Customers in the eastern part of the United States may experience intermittent errors loading documentation and registry pages
We are continuing to work on a fix for this issue.
All impacted areas have recovered