Pulsara incident

Issue viewing images from our Neuro - Radiology Imaging Partners

Minor Resolved View vendor source →

Pulsara experienced a minor incident on November 18, 2025 affecting Public API - US, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 10:58 PM UTC
Resolved
Nov 19, 2025, 12:01 AM UTC
Duration
1h 2m
Detected by Pingoru
Nov 18, 2025, 10:58 PM UTC

Affected components

Public API - US

Update timeline

  1. identified Nov 18, 2025, 10:58 PM UTC

    At 11:30 MT, we observed an issue affecting the viewing of images uploaded by our imaging partners. We have identified the root cause and are currently preparing a resolution. We anticipate deploying the fix later this evening. Once deployed, all previously uploaded images will be viewable again.

  2. identified Nov 18, 2025, 11:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2025, 12:01 AM UTC

    This incident has been resolved.