Pulsara incident
Functionality Issue: Admins are intermittently unable to manage on call status from Pulsara MANAGER (Web)
Pulsara experienced a minor incident on February 17, 2022 affecting Pulsara Cloud Platform - US, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2022, 03:48 PM UTC
We have identified an intermittent Pulsara MANAGER (Web application) issue that is impacting the ability of some Hospital Admin users to be able to manage the call status of other users. The Mobile application is not impacted and users are able to manage their own call status from within the HQ page or Android / iOS Pulsara MOBILE applications. We are currently working to resolve this issue and will update this page with additional information as it becomes available.
- investigating Feb 17, 2022, 04:37 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2022, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 18, 2022, 12:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2022, 04:19 AM UTC
This incident has been resolved.