Pulsara incident
Degraded performance for customer's using browser app and Federated Authentication
Pulsara experienced a minor incident on August 4, 2023 affecting Pulsara Cloud Platform - US, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2023, 09:25 PM UTC
We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration. Our Development team is working to identify the root cause and implement a solution. If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.
- identified Aug 04, 2023, 09:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2023, 11:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2023, 11:20 PM UTC
This incident has been resolved.