Pulsara experienced a minor incident on December 20, 2023 affecting Pulsara Cloud Platform - US, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2023, 03:14 PM UTC
An issue with the On Call Callendar integration has been identified and is being investigated.
- investigating Dec 20, 2023, 03:19 PM UTC
Our development team is investigating an issue where our calendar integration is not appropriately applying the calendar filters to the on-call status. This may result in team members that use the calendar integration to be placed on call when they should not be.
- identified Dec 20, 2023, 04:48 PM UTC
The root cause of this issue with the calendar integration has been identified. We are actively working on a resolution and will provide a status update within the next 1-2 hours. Please monitor the call status of your team members who are using the calendar integration during this time.
- identified Dec 20, 2023, 07:21 PM UTC
We are currently working on restoring the calendar filters on a customer-by-customer basis.
- monitoring Dec 20, 2023, 10:45 PM UTC
All calendar filters have now been restored. At this time, all calendar integrations should be functioning normally. We are continuing to monitor this issue.
- resolved Dec 20, 2023, 11:15 PM UTC
This incident has been resolved.