Pulsara incident

Intermittent Push Notification Failures on Android Devices

Minor Resolved View vendor source →

Pulsara experienced a minor incident on October 15, 2024 affecting Third Party Mobile Push Notifications - US, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 05:28 PM UTC
Resolved
Oct 17, 2024, 12:47 AM UTC
Duration
1d 7h
Detected by Pingoru
Oct 15, 2024, 05:28 PM UTC

Affected components

Third Party Mobile Push Notifications - US

Update timeline

  1. monitoring Oct 15, 2024, 05:28 PM UTC

    We have identified and are monitoring an issue with Google Firebase Cloud Messaging (FCM) affecting a small number of notifications sent to Android devices. FCM is aware of this issue and is providing status information on their Firebase Status Dashboard (https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2) We will post updates here as they become available from Firebase. Please Note: this does not affect any Apple devices.

  2. monitoring Oct 15, 2024, 05:33 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 17, 2024, 12:47 AM UTC

    Google FCM incident status page has announced that they have mitigated this issue and are currently monitoring it. As Pulsara opened this incident as a helpful way of providing transparency to this event, we will close out this incident now. For further information, please visit https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2. As always, Pulsara will continue monitoring all third-party services to ensure our product is running.