Pulsara experienced a minor incident on November 23, 2022 affecting Public API - US, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2022, 04:28 PM UTC
We are investigating an issue with our third-party service that delivers SMS Pulsara Patient invites. Currently, SMS invites are being delayed. Our engineering team is working on a resolution, and we will provide another update in 2 hours or as soon as more information becomes available.
- investigating Nov 23, 2022, 04:37 PM UTC
We are continuing to investigate this issue. While the root cause is still being determined, the Pulsara Patient app can still be downloaded directly from the Apple App Store or the Google PlayStore.
- identified Nov 23, 2022, 04:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 23, 2022, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 23, 2022, 05:08 PM UTC
This incident has been resolved.