Pulsara incident

Degraded Performance - Ability for some user to manage on call status on Pulsara MOBILE

Minor Resolved View vendor source →

Pulsara experienced a minor incident on January 28, 2022 affecting Pulsara Cloud Platform - US, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2022, 05:38 PM UTC
Resolved
Jan 28, 2022, 09:55 PM UTC
Duration
4h 17m
Detected by Pingoru
Jan 28, 2022, 05:38 PM UTC

Affected components

Pulsara Cloud Platform - US

Update timeline

  1. investigating Jan 28, 2022, 05:38 PM UTC

    We have identified an issue that has been reported by a few customers. These customers have reported that they have not been able to toggle on call from Pulsara MOBILE. Pulsara Administrators, should any of your users report this issue, our recommendation at this time is that you manage the affected user’s call status via Pulsara MANAGER. Pulsara is currently working to resolve this issue and will follow up with you when the resolution is deployed.

  2. identified Jan 28, 2022, 05:46 PM UTC

    The root cause of the issue has been identified. A fix is in progress, will be tested, and then deployed to production as soon as testing is complete.

  3. identified Jan 28, 2022, 08:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 28, 2022, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 28, 2022, 09:55 PM UTC

    This incident has been resolved.