Pulsara incident
Federated authentication customers unable to login on Web
Pulsara experienced a minor incident on August 27, 2024 affecting Pulsara Cloud Platform - US, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2024, 07:19 PM UTC
We are currently investigating this issue.
- identified Aug 27, 2024, 07:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 27, 2024, 07:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2024, 07:37 PM UTC
This incident has been resolved. Pulsara will provide RCA information on this incident when it becomes available.
- postmortem Sep 06, 2024, 06:50 PM UTC
**Incident Summary:** On 08/27/2024, our web application experienced an error that prevented some users from accessing their account information. This issue occurred due to a mismatch between the API responses from our older web application and the newer server. **Impact:** Some users could not log in to access their account information or perform actions that required user authentication. **Resolution:** The issue was resolved after completing the web upgrade, including a parsing error fix. We apologize for any inconvenience this incident may have caused. We have already taken steps and remain committed to improving our systems and processes to prevent similar issues in the future.