PubNub experienced a notice incident on September 28, 2023 affecting Publish/Subscribe Service and Website and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 09:18 PM UTC
We are proactively reconfiguring our services, based on advice from an infrastructure provider that is experiencing issues in our US-East point-of-presence. There is no customer impact at this time, and we will update this page if we see any impact during this process. Please contact PubNub support if you experience any issues.
- identified Sep 28, 2023, 09:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2023, 10:00 PM UTC
We have completed our changes, with no customer impact reported. We will continue to monitor the situation closely.
- resolved Sep 28, 2023, 10:42 PM UTC
We've had no customer impact from this configuration change, and are closing this incident. As always, contact PubNub support with any questions.
- postmortem Oct 03, 2023, 08:21 PM UTC
We received a notification from an infrastructure provider that they were having issues that could affect our US-East Point of Presence. On that recommendation, we shifted our infrastructure to avoid any potential problems. We posted this incident in advance of shifting, in order to keep our customers informed of any issues that might arise. In the end, we were able to make the changes \(and revert them back once the provider was stable again\) without any disruption to PubNub services. As always, please contact PubNub Support with any questions about this \(or other\) concerns or issues.