Proxyrack experienced a major incident on May 14, 2026 affecting Unmetered Residential, lasting 9h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 02:52 PM UTC
We are currently investigating the issue
- monitoring May 14, 2026, 03:53 PM UTC
Performance is looking more stable
- resolved May 15, 2026, 12:33 AM UTC
Datacenter has reported that the issues are resolved and they will continue monitoring.
- postmortem May 15, 2026, 01:55 AM UTC
The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` We will be looking at new options for redundancy to prevent this in the future.