Proxyrack incident

Premium Residential Proxies service issue

Critical Resolved View vendor source →

Proxyrack experienced a critical incident on May 14, 2026 affecting Premium Residential, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:56 AM UTC
Resolved
May 14, 2026, 12:36 PM UTC
Duration
3h 40m
Detected by Pingoru
May 14, 2026, 08:56 AM UTC

Affected components

Premium Residential

Update timeline

  1. investigating May 14, 2026, 08:56 AM UTC

    We are currently investigating the issue

  2. investigating May 14, 2026, 09:08 AM UTC

    We are currently investigating the issue

  3. investigating May 14, 2026, 09:45 AM UTC

    We are currently investigating the issue

  4. monitoring May 14, 2026, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results

  5. investigating May 14, 2026, 09:57 AM UTC

    We are currently investigating the issue

  6. investigating May 14, 2026, 10:03 AM UTC

    We are currently investigating the issue

  7. investigating May 14, 2026, 10:34 AM UTC

    The issue is from our datacenter and affects two subnets of servers affecting a total of 65 servers. • 121.91.235.0/24 (contains 121.91.235.162) → 32 servers • 149.51.43.0/24 (contains 149.51.43.66) → 33 servers

  8. investigating May 14, 2026, 11:48 AM UTC

    We are currently investigating the issue

  9. investigating May 14, 2026, 11:54 AM UTC

    We are currently investigating the issue

  10. investigating May 14, 2026, 11:58 AM UTC

    We are currently investigating the issue

  11. monitoring May 14, 2026, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results

  12. resolved May 14, 2026, 12:36 PM UTC

    This incident has been resolved.