Proxyrack incident

Premium Residential Proxies service issue

Critical Resolved View vendor source →

Proxyrack experienced a critical incident on May 14, 2026 affecting Premium Residential, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 07:20 AM UTC
Resolved
May 14, 2026, 07:48 AM UTC
Duration
28m
Detected by Pingoru
May 14, 2026, 07:20 AM UTC

Affected components

Premium Residential

Update timeline

  1. investigating May 14, 2026, 07:20 AM UTC

    We are currently investigating the issue

  2. resolved May 14, 2026, 07:48 AM UTC

    Resolving duplicate incident for this component.

  3. postmortem May 15, 2026, 01:56 AM UTC

    The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` ‌ We will be looking at new options for redundancy to prevent this in the future.