Proxyrack incident

Network issue with datacenter

Major Resolved View vendor source →

Proxyrack experienced a major incident on May 14, 2026 affecting Unmetered Residential and USA Rotating and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 03:23 AM UTC
Resolved
May 14, 2026, 05:17 AM UTC
Duration
1h 53m
Detected by Pingoru
May 14, 2026, 03:23 AM UTC

Affected components

Unmetered ResidentialUSA RotatingGlobal RotatingPremium ResidentialPrivate ResidentialStatic USA Proxies

Update timeline

  1. investigating May 14, 2026, 03:23 AM UTC

    There appears to be an ongoing power / network issue with the datacenter we use - http://rackdog.com/ They are aware of this and are trying to fix it asap. We do apologise for this irregular downtime.

  2. investigating May 14, 2026, 04:20 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 14, 2026, 05:17 AM UTC

    Working as expected now.

  4. postmortem May 15, 2026, 01:57 AM UTC

    The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` ‌ We will be looking at new options for redundancy to prevent this in the future.