Proxyclick experienced a minor incident on June 8, 2022 affecting Dashboard and API, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2022, 06:03 PM UTC
Customers are experiencing extended loading times when accessing the Dashboard, and some integrated applications are seeing degraded performance via our API.
- identified Jun 08, 2022, 06:06 PM UTC
We have identified a queueing issue on our API and Database clusters related to yesterday's outage, and are implementing similar resolution activity to mitigate the impact as quickly as possible.
- monitoring Jun 08, 2022, 07:23 PM UTC
API and Database queues have returned to normal levels and our services are now normally responsive again. We are continuing to monitor and investigate the root cause of the repeated issue.
- resolved Jun 08, 2022, 08:15 PM UTC
Dashboard and API loading times have remained stable at normal levels. We will continue to monitor and investigate the root cause.