Proxyclick experienced a minor incident on November 21, 2023 affecting Dashboard and SMS and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 21, 2023, 02:34 PM UTC
Some customers are facing issues where kiosks are not loading or taking too long to load. It shows online in the dashboard, however, does not load after custom flows. The issue has been identified and fixed by the engineering team. The update is now pushed to Apple, however, may take up to 24-48 hours to get reviewed and approved. We apologize for any inconvenience caused by this and appreciate your patience in the matter.
- resolved Nov 21, 2023, 04:29 PM UTC
The fix is now released. The latest app version 4.1.13 is now available, please update applications for resolution
- postmortem Dec 11, 2023, 11:54 AM UTC
Root Cause Analysis: On November 21, 2023 it was reported that certain kiosk apps on versions v4.1.0 to v4.1.12 could not sync to new or existing Proxyclick locations. All kiosk apps already synced and active on locations were unaffected. A startup dependency hosted by a 3rd party service was unavailable due to a data center outage, which prevented the completion of the kiosk app startup process. Preventative Action: A new version \(4.1.13\) has been released by Proxyclick Engineering which removes the dependency on the 3rd party service.