Proxyclick incident

Visitor logbook - Visit data export functionality

Minor Resolved View vendor source →

Proxyclick experienced a minor incident on January 10, 2024 affecting Exports, lasting 19h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 11:07 AM UTC
Resolved
Jan 11, 2024, 06:21 AM UTC
Duration
19h 14m
Detected by Pingoru
Jan 10, 2024, 11:07 AM UTC

Affected components

Exports

Update timeline

  1. investigating Jan 10, 2024, 11:07 AM UTC

    We are currently investigating performance issues with the data export functionality of the visitor logbook.

  2. investigating Jan 10, 2024, 04:16 PM UTC

    A root cause has potentially been identified, our engineering team continues to investigate while assessing the impact of implementing a resolution. Further updates to follow.

  3. monitoring Jan 10, 2024, 04:54 PM UTC

    We have restored visitor logbook data export functionality and are monitoring the deployed solution.

  4. monitoring Jan 10, 2024, 10:21 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 11, 2024, 06:21 AM UTC

    No further issues have been observed or reported after the earlier update. This incident is now resolved.