Proxyclick experienced a major incident on February 21, 2024 affecting Dashboard, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2024, 11:25 AM UTC
We are currently investigating reports of login authentication failures for the Proxyclick Dashboard
- identified Feb 21, 2024, 12:06 PM UTC
A root cause has been identified and a fix is currently being deployed to our production environment. We expect performance to stabilize within the next 30 minutes.
- monitoring Feb 21, 2024, 12:20 PM UTC
Issues related to this incident should now be resolved, we will continue to monitor all authentication endpoints for any unexpected behavior
- monitoring Feb 21, 2024, 12:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 21, 2024, 06:31 PM UTC
Incident resolved, no further errors recorded from 13:12 CET onwards.
- postmortem Feb 27, 2024, 02:00 PM UTC
A security update was deployed to our production environment, this unexpectedly resulted in multiple authentication methods for the platform being restricted. The update rollback was initiated around 12:48 CET with a full recovery at 13:12 CET.