Proxyclick incident

Users experiencing issues logging in to Dashboard

Minor Resolved View vendor source →

Proxyclick experienced a minor incident on November 16, 2020 affecting Dashboard, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 08:44 AM UTC
Resolved
Nov 16, 2020, 09:12 AM UTC
Duration
27m
Detected by Pingoru
Nov 16, 2020, 08:44 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Nov 16, 2020, 08:44 AM UTC

    We are currently investigating an issue where certain users are unable to access the Dashboard. Our team is currently deploying a new version of the web app and service should be restored shortly.

  2. identified Nov 16, 2020, 08:53 AM UTC

    The issue has been identified and we are in the process of releasing a fix.

  3. resolved Nov 16, 2020, 09:12 AM UTC

    This incident has been resolved. We will provide a post-mortem shortly with additional details.

  4. postmortem Nov 16, 2020, 12:12 PM UTC

    During scheduled deployment of a new version of our Dashboard \(Web app\), users may have experienced an error message when logging in and additionally may have seen untranslated resources in the options and settings menu of the Logbook and additional Dashboard pages. We have identified the root cause as a non-supported deployment file and have corrected such, as well as reviewed internal deployment processes to prevent this in the future.