Proxyclick incident

Intermittent issues to access Dashboard and other functionalities

Minor Resolved View vendor source →

Proxyclick experienced a minor incident on November 8, 2021 affecting Dashboard and iPad app and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2021, 07:36 AM UTC
Resolved
Nov 08, 2021, 08:44 AM UTC
Duration
1h 8m
Detected by Pingoru
Nov 08, 2021, 07:36 AM UTC

Affected components

DashboardiPad appBrowser-based KioskSMSMailSlackSkype for BusinessAPIWebhooksBox integration

Update timeline

  1. investigating Nov 08, 2021, 07:36 AM UTC

    We are currently investigating this issue where certain users may experience problems with the application

  2. monitoring Nov 08, 2021, 07:38 AM UTC

    A fix has been implemented and we are monitoring the issue.

  3. monitoring Nov 08, 2021, 07:40 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 08, 2021, 07:47 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 08, 2021, 08:43 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 08, 2021, 08:44 AM UTC

    This incident has been resolved. Access to Dashboard and other functionalities have been restored. A post mortem will be available as soon as possible.