Proxyclick incident

Kiosk may not be able to connect

Major Resolved View vendor source →

Proxyclick experienced a major incident on March 1, 2022 affecting iPad app and API and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2022, 05:56 PM UTC
Resolved
Mar 01, 2022, 09:29 PM UTC
Duration
3h 33m
Detected by Pingoru
Mar 01, 2022, 05:56 PM UTC

Affected components

iPad appAPIWebhooks

Update timeline

  1. investigating Mar 01, 2022, 05:56 PM UTC

    We are currently investigating an issue where kiosks are unable to connect to an account.

  2. identified Mar 01, 2022, 05:58 PM UTC

    Issue with API endpoints has been identified

  3. monitoring Mar 01, 2022, 06:00 PM UTC

    A fix has been implemented and we are monitoring performance

  4. resolved Mar 01, 2022, 09:29 PM UTC

    This has been resolved, post mortem incoming.