QR Code Printing Issue in Kiosk Version V4.1.27
Affected: Access Control
Proxyclick Outage History
Proxyclick is up right nowProxyclick had 14 outages in the last 2 years totaling 397h 4m of downtime — averaging 0.6 incidents per month.
There were 14 Proxyclick outages since July 1, 2024 totaling 397h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
S2 - Visitors are not receiving SMS notifications in Belgium
Affected: SMS
Timeline · 5 updates
- investigating Jun 23, 2025, 04:18 PM UTC
Visitors are not receiving SMS notifications in Belgium. We are currently investigating the issue with our third party vendor. Next update by 11:30 UTC on 24 June 2025.
- investigating Jun 24, 2025, 12:24 PM UTC
Some configuration changes were advised by the Vendor and they are being implemented which is expected to resolve the issue. We shall keep this page updated with the progress. Next Update: 11:30 UTC on 25 June 2025
- investigating Jun 25, 2025, 12:19 PM UTC
The measures advised by Third Party Vendor Support Team are taking longer to be implemented due to technical complexities with the implementation. We shall post an update as soon as we hear from them.
- monitoring Jun 25, 2025, 10:47 PM UTC
A fix has been implemented. We are moving into the Monitoring Phase while we test. We will post an update as soon as testing is complete.
- resolved Jun 26, 2025, 08:47 AM UTC
We are pleased to inform you that the issue affecting SMS delivery to phone numbers beginning with +32 (Belgium) has been resolved. A fix was applied on our end and following a brief monitoring period, the service is now functioning as expected. A Root Cause Analysis (RCA) will be conducted and published on our Status Page within 10 business days. Thank you for your patience and cooperation. If you have any further questions or concerns, please follow up via your existing case or submit a new support ticket.
S2 - Issues in the download and printing of badges
Affected: Dashboard
Timeline · 13 updates
S2 - All Access Control Systems are down, ACS Extender showing as offline
Affected: Access Control
Timeline · 5 updates
S2 - Intermittent SSO Service Error
Timeline · 2 updates
S2- Elevated response times in the admin dashboard
Affected: Dashboard
Timeline · 4 updates
S2 - Slowness in Access Control Systems
Affected: Access Control
Timeline · 6 updates
S2 - All On Premise Access Control Systems are down
Affected: Access Control
Timeline · 7 updates
Elevated response times in Proxyclick admin dashboard
Affected: DashboardiPad appBrowser-based KioskSMSMailSlackSkype for BusinessAPIWebhooksBox integrationDropbox integrationOneDrive integrationCalendar integrationSalesforce integrationExportsProovr
Timeline · 9 updates
Proxyclick user authentication failures
Affected: DashboardiPad appBrowser-based KioskSMSMailSlackSkype for BusinessAPIWebhooksBox integrationDropbox integrationOneDrive integrationCalendar integrationSalesforce integrationExportsProovr
Timeline · 7 updates
S2 - Elevated response times in the admin dashboard
Affected: Dashboard
Timeline · 8 updates
Proxyclick platform authentication failures
Affected: DashboardiPad appBrowser-based KioskSMSMailSlackSkype for BusinessAPIWebhooksBox integrationDropbox integrationOneDrive integrationCalendar integrationSalesforce integrationExportsProovr
Timeline · 9 updates
Delayed receipt of notification mail
Affected: Mail
Timeline · 3 updates
- investigating Jul 29, 2024, 09:17 AM UTC
We are currently investigating reports of delays in receiving some notification mail. The impact is currently being assessed and we are working towards identifying a root cause.
- monitoring Jul 29, 2024, 10:48 AM UTC
A fix has been applied, and notification mail has now stabilized. We are continuing to investigate the root cause.
- resolved Jul 29, 2024, 03:38 PM UTC
All notifications have been sent without delay as expected since 11:55 CET
Kiosk app unable to activate
Affected: iPad app
Timeline · 1 update
- resolved Jul 01, 2024, 11:17 AM UTC
An issue was identified with the Proxyclick kiosk app, the app was unable to activate and sync with Proxyclick locations. Kiosk apps already activated and running were not impacted, however intermittently it was not possible to activate new kiosk app configurations or restart existing ones. This issue was resolved at 12:45 CET 01/07/24 An HTTPs certificate required for the kiosk app activation process was revoked in error by the 3rd party issuer, this has since been corrected with a new certificate applied.