Proton incident

Service Advisory, Proton Mail Bridge, 2024-02-02 14:40 CET

Notice Resolved View vendor source →

Proton experienced a notice incident on February 2, 2024 affecting Bridge, lasting 52d 12h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 11:29 PM UTC
Resolved
Mar 26, 2024, 12:26 PM UTC
Duration
52d 12h
Detected by Pingoru
Feb 02, 2024, 11:29 PM UTC

Affected components

Bridge

Update timeline

  1. monitoring Feb 02, 2024, 11:29 PM UTC

    Some versions of Proton Mail Bridge are experiencing issues with automatic upgrades. In certain situations, it can lead to downgrading to a previous version, which may affect security and reliability. Affected versions of Proton Mail Bridge: - All platforms (Windows, Linux and macOS) - Versions 3.2.0 to 3.8.1, and version 3.9.0. Recommendation: manually update to the latest version available from https://proton.me/mail/bridge#download. For additional support, consult the following knowledge base article: https://proton.me/support/protonmail-bridge-manual-update, or contact customer support. Other Proton services are not affected by this issue.

  2. monitoring Feb 10, 2024, 01:36 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 26, 2024, 12:26 PM UTC

    This incident has been resolved.