Proton experienced a major incident on April 26, 2024 affecting Web Application and Incoming Mail and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2024, 03:44 PM UTC
We are currently experiencing technical difficulties affecting some of our Mail users. We are working to fully restore services as soon as possible. We apologize for the inconvenience.
- resolved Apr 26, 2024, 04:20 PM UTC
There was a massive power outage at one of our data centers, which was exacerbated by a fire alarm that prevented timely access to the site. For this reason we needed approximately 20 minutes to failover to another data center. The fire alarm appears to be a false alarm and we are reentering the facility now. Services have been restored now on our redundant site, and there should be little to no user impact as we work to restore full redundancy tonight. We apologize for the inconvenience suffered during the longer-than-usual site failover.