Proton incident

Partial unreachability due to fiber failures between continental Europe and the Nordic countries

Notice Resolved View vendor source →

Proton experienced a notice incident on November 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 01:24 AM UTC
Resolved
Nov 21, 2024, 11:00 PM UTC
Duration
—
Detected by Pingoru
Nov 22, 2024, 01:24 AM UTC

Update timeline

  1. resolved Nov 22, 2024, 01:24 AM UTC

    Apologies for the delay in updating the status. The issue has now been resolved. Root cause was multiple simultaneous fiber failures somewhere in Nordic/Baltic region. It randomly impacted some users if their connection happened to traverse the impacted routes. As you might have seen on the news, fiber lines in the Baltics have been going down for unexplained reasons lately, and more issues cropped up tonight. We removed the problematic sites and networks to reroute traffic, but it took a bit longer than usual as we had some issues accessing some of our equipment in that region.