ProsperOps experienced a minor incident on September 25, 2024 affecting ProsperOps Console, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2024, 01:47 PM UTC
We are currently experiencing slow logins due to issues with a third-party vendor. This issue only affects logins to the ProsperOps Console and does not impact our ability to perform cost optimization activities. We'll continue to update this incident as we receive information from the third-party vendor.
- investigating Sep 25, 2024, 04:58 PM UTC
We have isolated our dependency on the third-party service and login performance is back to normal. We'll continue to monitor the status of the third-party API.
- monitoring Sep 25, 2024, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2024, 05:27 PM UTC
The workaround we implemented for ProsperOps Console logins are working as expected, and login speed is back to normal. We'll continue to monitor the third-party API but are closing this issue for now.