ProQuest incident

EBOOK CENTRAL20201102111118

Minor Resolved View vendor source →

ProQuest experienced a minor incident on November 2, 2020 affecting Ebook Central, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2020, 11:11 AM UTC
Resolved
Nov 02, 2020, 01:30 PM UTC
Duration
2h 18m
Detected by Pingoru
Nov 02, 2020, 11:11 AM UTC

Affected components

Ebook Central

Update timeline

  1. investigating Nov 02, 2020, 11:11 AM UTC

    Currently, a system issue is affecting the performance of Search on Ebook Central. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. identified Nov 02, 2020, 12:48 PM UTC

    We've identified the issue affecting the performance of Search on Ebook Central and expect to resolve it shortly. Thank you for your continued patience.

  3. resolved Nov 02, 2020, 12:51 PM UTC

    Good news - the issue affecting the performance of Search on Ebook Central has been resolved, and the product is operating normally.

  4. investigating Nov 05, 2020, 07:26 PM UTC

    After a detailed investigation, we’ve determined the cause of this interruption to Ebook Central. You can see more details [here](https://support.proquest.com/articledetail?id=kA13r000000FyU5CAK).