ProQuest incident

RIALTO NA0520211207185600

Minor Resolved View vendor source →

ProQuest experienced a minor incident on December 7, 2021 affecting Rialto NA05, lasting 14h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:56 PM UTC
Resolved
Dec 08, 2021, 09:33 AM UTC
Duration
14h 37m
Detected by Pingoru
Dec 07, 2021, 06:56 PM UTC

Affected components

Rialto NA05

Update timeline

  1. investigating Dec 07, 2021, 06:56 PM UTC

    Currently, a system issue is affecting the performance of Rialto NA05. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. identified Dec 08, 2021, 09:34 AM UTC

    We've identified the issue affecting the performance of Rialto NA05 and expect to resolve it shortly. Thank you for your continued patience.

  3. resolved Dec 08, 2021, 09:35 AM UTC

    Good news - the issue affecting the performance of Rialto NA05 has been resolved, and the product is operating normally.