ProQuest incident

NEW REFWORKS CR0120220821112400

Minor Resolved View vendor source →

ProQuest experienced a minor incident on August 21, 2022 affecting RefWorks CR01, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2022, 11:24 AM UTC
Resolved
Aug 21, 2022, 11:45 AM UTC
Duration
21m
Detected by Pingoru
Aug 21, 2022, 11:24 AM UTC

Affected components

RefWorks CR01

Update timeline

  1. investigating Aug 21, 2022, 11:24 AM UTC

    Currently, a system issue is affecting access to New RefWorks CR01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. resolved Aug 21, 2022, 11:45 AM UTC

    Good news - the issue affecting access to New RefWorks CR01 has been resolved, and access has resumed.