ProQuest incident

NEW REFWORKS CR0120221017144201

Minor Resolved View vendor source →

ProQuest experienced a minor incident on October 17, 2022 affecting RefWorks CR01, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2022, 02:42 PM UTC
Resolved
Oct 17, 2022, 02:59 PM UTC
Duration
17m
Detected by Pingoru
Oct 17, 2022, 02:42 PM UTC

Affected components

RefWorks CR01

Update timeline

  1. investigating Oct 17, 2022, 02:42 PM UTC

    Currently, a system issue is affecting access to New RefWorks CR01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. resolved Oct 17, 2022, 02:59 PM UTC

    Good news - the issue affecting access to New RefWorks CR01 has been resolved, and access has resumed.