ProQuest incident

REFWORKS CR0120230728130818

Minor Resolved View vendor source →

ProQuest experienced a minor incident on July 28, 2023 affecting RefWorks CR01, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 01:08 PM UTC
Resolved
Jul 28, 2023, 02:48 PM UTC
Duration
1h 40m
Detected by Pingoru
Jul 28, 2023, 01:08 PM UTC

Affected components

RefWorks CR01

Update timeline

  1. investigating Jul 28, 2023, 01:08 PM UTC

    Currently, a system issue is affecting access to RefWorks CR01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. resolved Jul 28, 2023, 02:48 PM UTC

    Good news - the issue affecting access to RefWorks CR01 has been resolved, and access has resumed.