ProQuest incident

REFWORKS CR0120230801200001

Minor Resolved View vendor source →

ProQuest experienced a minor incident on August 1, 2023 affecting RefWorks CR01, lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 08:00 PM UTC
Resolved
Aug 02, 2023, 01:31 AM UTC
Duration
5h 31m
Detected by Pingoru
Aug 01, 2023, 08:00 PM UTC

Affected components

RefWorks CR01

Update timeline

  1. investigating Aug 01, 2023, 08:00 PM UTC

    Currently, a system issue is affecting access to RefWorks CR01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. resolved Aug 02, 2023, 01:31 AM UTC

    Good news - the issue affecting access to RefWorks CR01 has been resolved, and access has resumed.