ProQuest experienced a minor incident on August 16, 2023 affecting Genealogy Usage Portal, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Genealogy Usage Portal
Update timeline
- investigating Aug 16, 2023, 08:40 PM UTC
Currently, a system issue is affecting the performance of Genealogy Usage Portal. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.
- identified Aug 16, 2023, 10:15 PM UTC
We've identified the issue affecting the performance of Genealogy Usage Portal and expect to resolve it shortly. Thank you for your continued patience.
- resolved Aug 16, 2023, 10:17 PM UTC
Good news - the issue affecting the performance of Genealogy Usage Portal has been resolved, and the product is operating normally.