ProQuest incident

LIBCENTRAL20240719043000

Minor Resolved View vendor source →

ProQuest experienced a minor incident on July 19, 2024 affecting LibCentral, lasting 16h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:30 AM UTC
Resolved
Jul 19, 2024, 09:09 PM UTC
Duration
16h 39m
Detected by Pingoru
Jul 19, 2024, 04:30 AM UTC

Affected components

LibCentral

Update timeline

  1. investigating Jul 19, 2024, 04:30 AM UTC

    Currently, a system issue is affecting the performance of LibCentral. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. identified Jul 19, 2024, 04:45 AM UTC

    We've identified the issue affecting the performance of LibCentral and expect to resolve it shortly. Thank you for your continued patience.

  3. monitoring Jul 19, 2024, 03:16 PM UTC

    We are continuing to work on resolving the issue affecting the performance of LibCentral. Thank you for your continued patience.

  4. monitoring Jul 19, 2024, 05:38 PM UTC

    We are continuing to work on resolving the issue affecting the performance of LibCentral. Thank you for your continued patience.

  5. resolved Jul 19, 2024, 08:30 PM UTC

    Good news - the issue affecting the performance of LibCentral has been resolved, and the product is operating normally.