ProQuest incident

REFWORKS CR0120250114125156

Minor Resolved View vendor source →

ProQuest experienced a minor incident on January 14, 2025 affecting RefWorks CR01, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 12:51 PM UTC
Resolved
Jan 14, 2025, 01:37 PM UTC
Duration
45m
Detected by Pingoru
Jan 14, 2025, 12:51 PM UTC

Affected components

RefWorks CR01

Update timeline

  1. investigating Jan 14, 2025, 12:51 PM UTC

    Currently, a system issue is affecting access to RefWorks CR01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. resolved Jan 14, 2025, 01:37 PM UTC

    Good news - the issue affecting access to RefWorks CR01 has been resolved, and access has resumed.