ProQuest experienced a minor incident on May 20, 2025 affecting Genealogy Usage Portal, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Genealogy Usage Portal
Update timeline
- investigating May 20, 2025, 01:15 PM UTC
Currently, a system issue is affecting access to Genealogy Usage Portal. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.
- identified May 20, 2025, 02:50 PM UTC
We've identified the issue affecting Genealogy Usage Portal and expect access to resume shortly. Thank you for your continued patience.
- resolved May 20, 2025, 09:17 PM UTC
Good news - the issue affecting access to Genealogy Usage Portal has been resolved, and access has resumed.