ProQuest incident

RIALTO EU0120250709064313

Minor Resolved View vendor source →

ProQuest experienced a minor incident on July 9, 2025 affecting Rialto EU01, lasting 22d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 06:43 AM UTC
Resolved
Jul 31, 2025, 01:02 PM UTC
Duration
22d 6h
Detected by Pingoru
Jul 09, 2025, 06:43 AM UTC

Affected components

Rialto EU01

Update timeline

  1. investigating Jul 09, 2025, 06:43 AM UTC

    Currently, a system issue is affecting access to Rialto EU01. Our engineers are working quickly to fix the issue, and we'll update you as soon as we know more.

  2. identified Jul 31, 2025, 01:02 PM UTC

    We've identified the issue affecting Rialto EU01 and expect access to resume shortly. Thank you for your continued patience.

  3. resolved Jul 31, 2025, 01:03 PM UTC

    Good news - the issue affecting access to Rialto EU01 has been resolved, and access has resumed.