Proposify incident

Intermitent issues and performance degradation

Notice Resolved View vendor source →

Proposify experienced a notice incident on January 28, 2023 affecting Proposal Previews and Proposal Editing and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2023, 02:31 PM UTC
Resolved
Jan 28, 2023, 08:12 PM UTC
Duration
5h 41m
Detected by Pingoru
Jan 28, 2023, 02:31 PM UTC

Affected components

Proposal PreviewsProposal EditingThird Party IntegrationsEmail System

Update timeline

  1. investigating Jan 28, 2023, 02:31 PM UTC

    We are currently investigating performance issues in Proposify application

  2. investigating Jan 28, 2023, 05:45 PM UTC

    We are continuing to investigate the performance issue.

  3. identified Jan 28, 2023, 07:32 PM UTC

    The issue was identified and a fix is being implemented

  4. monitoring Jan 28, 2023, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Jan 28, 2023, 08:12 PM UTC

    The incident has been resolved