Proposify incident

Issue with Secure Sockets Layer (custom domains)

Major Resolved View vendor source →

Proposify experienced a major incident on February 27, 2020 affecting Proposal Previews and Proposal Editing and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2020, 04:12 PM UTC
Resolved
Feb 27, 2020, 07:40 PM UTC
Duration
3h 28m
Detected by Pingoru
Feb 27, 2020, 04:12 PM UTC

Affected components

Proposal PreviewsProposal EditingThird Party IntegrationsEmail System

Update timeline

  1. identified Feb 27, 2020, 04:12 PM UTC

    Previews with custom domains served over https are being affected so you or your client may not be able to see the proposal. We’re currently working on a solution with our provider. You can download the PDF of the proposal directly from the pipeline and send it to the client. Contact [email protected] if you need help with that.

  2. monitoring Feb 27, 2020, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 27, 2020, 07:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 27, 2020, 07:40 PM UTC

    This incident has been resolved.