Proposify incident

Internal preview is not loading intermittently.

Minor Resolved View vendor source →

Proposify experienced a minor incident on October 19, 2023 affecting Proposal Editing, lasting 18h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 07:03 PM UTC
Resolved
Oct 20, 2023, 01:09 PM UTC
Duration
18h 5m
Detected by Pingoru
Oct 19, 2023, 07:03 PM UTC

Affected components

Proposal Editing

Update timeline

  1. investigating Oct 19, 2023, 07:03 PM UTC

    Our team is aware of an issue with internal Previews while logged into your Proposify Account. Rest assured, Client Previews and your Client Signatures should not be affected. If you open the internal Preview link in an incognito tab, you'll be able to view your internal Previews. We’re working as fast as possible to resolve the issue.

  2. identified Oct 19, 2023, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2023, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2023, 01:09 PM UTC

    This incident has been resolved.