Proposify incident

Application down due to 500 errors

Critical Resolved View vendor source →

Proposify experienced a critical incident on January 29, 2024 affecting Proposal Previews and Proposal Editing and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 05:59 PM UTC
Resolved
Jan 29, 2024, 06:01 PM UTC
Duration
1m
Detected by Pingoru
Jan 29, 2024, 05:59 PM UTC

Affected components

Proposal PreviewsProposal EditingThird Party IntegrationsEmail System

Update timeline

  1. investigating Jan 29, 2024, 05:59 PM UTC

    We are currently investigating this issue.

  2. identified Jan 29, 2024, 06:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2024, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2024, 06:01 PM UTC

    This incident has been resolved.